FAQS
GENERAL
Yes, except for major holidays and private events.
Yes! You can grab a bite from our delicious food kiosk, do some shopping at the BACARDÍ Store, or just relax and enjoy the breathtaking views while sipping on a delicious and refreshing cocktail at the Pavilion.
You can take a taxi, an Uber or take a round trip on our ferry and shuttle.
We have a Caribbean food kiosk.
Yes, we have wifi.
Reservations can be modified or cancelled up to 48hrs before your scheduled experience. Beyond that we cannot offer refunds or changes to your booking.
Yes, Casa BACARDÍ is ADA compliant. If you have any specific needs and would like to know more, please contact us.
The tours are strictly for adults of 18 years or older. You can visit Casa BACARDÍ with minors, but they will only have access to our gift shop, food kiosk, or our Pavilion area. Any minors must be accompanied by an adult at all times.
We love our furry friends! However, we only allow service animals on our premises.
Yes! We offer events spaces for hire, to find out more please email eventspr@bacardi.com or submit your request here: Casa BACARDÍ Event Request.
We accept all major credit cards. Even though we do not accept cash payments, we suggest bringing cash in case you would like to tip our bartenders.
Yes, we offer collection! You can take a look at our online shop here: BACARDÍ Store.
tours & experiences
We always recommend arriving 15 – 30 minutes before your tour start time, last minute changes to your booking will depend on availability.
Please make your way directly to our check-in area to register or buy tickets for any experiences, and so that we can take you through our rules for the facility.
Yes! To make a request please email casabacradi@bacardi.com or call 787-788-8400.
Unfortunately this isn’t something we offer at the moment, but we’re working on implementing this in the future.
We recommend wearing comfortable shoes and clothes for your visit. If you select the Founder’s Tour you must wear long pants and closed shoes.
If you’d like a private tour for your company or family, please send an email to casabacardi@bacardi.com
contact us
need more help?
If you still have unanswered questions,
check out our FAQs section.
Visit: Carretera 165 KM 6.2, Cataño, Puerto Rico
Email: casabacardi@bacardi.com
Call: Puerto Rico on 787-788-8400
For further questions, please fill out this contact form.
