BOOKING TERMS & CONDITIONS

GENERAL INFORMATION
Tours are by reservation only. All experiences are subject to availability and may be altered or canceled at any time. Upon check-in, you must provide a valid id and booking number.

Visitors must be 18 years or older to participate in our experiences. Bookings with minors will not be granted a refund if requested on the day of the experience.

Plan to arrive 30 minutes prior to your start time, late entries cannot be accommodated. No refunds will be provided if guests arrive late for their experience or do not show up.

We encourage responsible consumption. Mixology, Rum Tasting and Founder’s experiences are limited to one per person, per day. The Legacy Tour can be combined with one other experience in a single day.

FOOD ALLERGY NOTICE

We highly recommend that individuals with food allergies or specific dietary restrictions consult with our staff before consuming any food or beverages on our premises. By choosing to consume our products, you acknowledge that you assume all responsibility for any potential allergic reactions and release Casa BACARDÍ from any related liability. For additional details contact us at casabacardi@bacardi.com .

DRESS CODE

We suggest you dress comfortably and check the local weather report before you leave for Rum Paradise. Proper attire, including shoes and shirts, must always be worn. Guests who purchased tickets for the Founder’s Experience must wear closed comfortable shoes and long pants to access the production areas.

Keep in mind that this is a working distillery, and many areas are not climate-controlled, so plan on experiencing humid and hot conditions.

Casa BACARDÍ reserves the right to offer services or admittance to any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests.

PRICES

The price of the experiences will be as quoted on the website casabacardi.com. We reserve the right to change the costs of any experience at any time and without prior notice. However, once you have received a confirmation e-mail, the price of the booked experience will not change.

PAYMENT

We accept all major credit cards; please note we are a cashless facility. By booking an experience, you consent to be charged to your credit/debit card. All experiences are reserved and paid for in US dollars.

GIFT CARDS

Gift cards are valid for one year and may be redeemable for Casa BACARDÍ experiences and gift shop. Gift cards are not refundable or redeemable for cash.

CANCELLATIONS AND MODIFICATIONS

Casa BACARDÍ cancellation policy states that you may request to cancel your ticket for a full refund up to 48 hrs. before the date and time of the event. Reschedules can be made between 24-48 hrs. before the experience to a different date/time (upon availability). Cancellation requests made within 24 hours of the experience date will not receive a refund. If we cancel your experience in its entirety, you will be entitled to a full refund for the purchase price.

REQUIREMENTS

Upon booking tickets for an experience, you guarantee that:
• You are 18 years old or over.
• All details you have provided for yourself, or other guests, are correct to your knowledge.
• The payment card is your own, and the total amount for the booking can be paid for in full of the account.
• You will abide by these Booking Terms and Conditions.

CONDITIONS OF ENTRY TO THE EXPERIENCE

We reserve the right of admission to enter Casa BACARDÍ. One reservation equals one admission and is valid only for the event for which it is issued at the time and place of issue. In conformance with local requirements and rules, certain items may not be brought into the event premises, including, but not limited to, firearms or other weapons, illegal drugs, controlled substances, and recording devices. Please note that pets are not allowed, only service animals.

Casa BACARDÍ reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with these, or other rules posted at the event site.

Live Passionately. Drink Responsibly.